What information will you need from me in order to get my order started?

Here’s what you can expect us to ask:

  • Do you have a closing dinner or deadline for your order? (Your timeline may have an immediate bearing on the designs and materials we suggest.)
  • Do you have a specific budget? (We don’t want to waste your time with unrealistic designs; if you do have a budget it’s extremely helpful to know this from the outset.)
  • How many deal toys or awards do you expect to need? (You don’t need to be exact here; even an approximate number will help us steer you toward appropriate designs, provide more accurate pricing information, and anticipate any possible logistical issues).
  • What can you tell us about your deal, your client—or your award? (For deal toys, we’ll need the text of the transaction; for both deal toys and awards, we’ll need any relevant logos, preferably in vector format. There’s also a good chance that we may already have some of the necessary logos in our archive.

Check out our glossary section for a quick explanation of vector art and why it’s so important.

How soon can I expect to hear from you after I submit my order?

You won’t have to worry about whether your inquiry has been received, and whether anyone will ever get back to you.

You will receive an immediate email confirmation of your online submission. That email will contain additional contact information, and information about the ordering process.

You can then expect to hear directly—and promptly—from the account executive assigned to your project.

Do I have to come up with design ideas for my deal toy or custom award?

Absolutely not, though any kind of initial ideas or input from you is always welcome—even if it’s the form of what you don’t want.

Your account executive will be able to guide you to appropriate design options based on a number of factors, including your budget and timetable.

I’ve looked through your site and didn’t see the deal toy/custom award design I had in mind. Does that mean you can’t do it?

Not at all.

The designs we shown on the site are only meant to be examples. They don’t represent the full range of design possibilities.

That said, be sure you’ve done a comprehensive check of our site. You can use the search function below; it’s pretty intuitive so you can just enter common terms like “cloud”, “solar”, “ipo”, “crystal” etc.

If you still don’t see anything resembling what you want, keep in mind that our designs are customized. For that reason, we don’t have a preset, off-the-shelf menu of shapes and designs.

You might, for instance, see elements of one design that you want to combine with one or more elements of another. We can guide you to a design that works. You can get that creative process started now.

How do I know which material (Lucite, crystal, resin, wood, etc.) will be right for my deal toy/custom award?

This will depend on a few factors: your initial design preferences (if any), as well as your budget and deadline.

Here again, we can help you identify the material/s that might be best suited for your deal toy or award.

Since many of our clients ultimately choose either crystal or Lucite designs, you may want to look into these materials first.

How long does the deal toy/custom award process take?

The only honest and accurate answer here is: it depends.

Over our 40-year history, the Corporate Presence has prided itself on providing the industry’s most responsive customer service and fastest production times.

But exact production time will still depend on factors like your choice of materials, the complexity of the design, and your expected quantity.

We ordinarily produce a physical sample before proceeding with a full order; on your approval of a sample, Lucite orders generally require between 5-7 business days for production, excluding shipping.

Crystal orders, once a physical sample has been approved, generally require between 14-16 business days for production, excluding shipping.

Keep in mind that certain materials—such as resin and pewter—may require longer production times.

Do you provide rush service?

Yes. Your account executive can provide you with options—including design and material suggestions—for meeting your deadline.

How much can I expect to pay for my deal toy or custom award?

Here again, the only truthful answer here is that it depends.

Price will often be a function of the size and complexity of a design—whatever material is involved.

But there are other factors that can ultimately affect price as well.

Again, one of the first issues we want to discuss with you is your budget. We don’t want to waste your time with designs that won’t be appropriate (and this is an area where our 40 years of experience, manufacturing leverage, and design insight can be invaluable in making the broadest possible range of options available to you.)

Can you ship orders internationally?

Yes, we have decades of experience shipping internationally.

Can you ship my order to multiple locations?

Yes, we regularly drop-ship orders.

We developed a proven system for ensuring that the proper quantities are directed to the correct individuals at the right locations. 

Please note that in order to assure accurate and timely delivery, we require advance details concerning the recipients. 

Please alert your account executive to your shipping plans so that there is sufficient time to avoid any administrative delays.

Can you provide special packaging?

We can provide special packaging and arrange to have items (such as a note to recipients) included with shipments.

Please note again that your account executive will need to be notified in advance so that there is sufficient time to make these arrangements.

How will I know when my order has shipped?

You will be notified by email on the shipment of your order. That email will also include tracking information on the shipment(s).

When do you require payment for orders?

Prepayment for certain orders may be required. Otherwise, invoices will be issued the date your order shipped.

Payment will be due within 30 days of shipment.